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FAQ
Q. I want to cancel my order.
Due to the nature of our system, we are unable to accept cancellations for the convenience of our customers. Please understand this in advance.
Q. I forgot to enter the coupon code. Can I apply it later?
For system reasons, coupon codes cannot be applied to orders after payment has been completed.
Q. I want to change my payment method.
You cannot change the payment method after the payment is completed. Please understand this in advance.
Q. Can I have my order shipped within Japan?
Delivery is for overseas only. We cannot ship within Japan.
Q. Can I have items shipped together?
Yes, you can. Simply place the items you wish to ship together in the same cart and make the payment. We will send the items to the same destination even if they were purchased in separate carts, as long as they have not been shipped yet.
Due to the nature of our system, we are unable to accept cancellations for the convenience of our customers. Please understand this in advance.
Q. I forgot to enter the coupon code. Can I apply it later?
For system reasons, coupon codes cannot be applied to orders after payment has been completed.
Q. I want to change my payment method.
You cannot change the payment method after the payment is completed. Please understand this in advance.
Q. Can I have my order shipped within Japan?
Delivery is for overseas only. We cannot ship within Japan.
Q. Can I have items shipped together?
Yes, you can. Simply place the items you wish to ship together in the same cart and make the payment. We will send the items to the same destination even if they were purchased in separate carts, as long as they have not been shipped yet.
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